What is matcha?
Why is matcha getting so popular in US?
Is all matcha the same, or are there different types?
In light of concerns over radiation in Japan, is matcha safe to drink?
How are matcha LOVE products ground?
What are the taste profiles of matcha LOVE products and how are they used?
When was the company started?
How can I contact ITO EN?
Are there any career opportunities at ITO EN? Where can I send my resume?
What are the caffeine and catechin contents per serving?
How many calories are in green tea?
Are any of the beverage products organic?
Do matcha LOVE® products contain allergens? Are they gluten-free?
What if I can’t find your products in my area? Can I buy them online?
Where can I find your beverages?
Are there any matcha LOVE® retail locations near me?
Once opened, how long will bottled tea remain fresh if refrigerated? Unrefrigerated?
Have any items been recently discontinued?
How long can I keep my loose leaf tea?
How should I store my loose leaf tea?
Are your bottles recyclable?
Do you ship internationally?
What are your shipping & handling charges?
Can I ship my order using multiple shipping methods?
How can I track my shipment?
What is your return policy?
Do you offer coupons?
If I see a price reduction on itoen.com for an item I recently purchased from itoen.com, can I receive a refund for the price difference?
What shipping methods does your online store use? Can I choose the carrier for my shipment?
What forms of payment does ITO EN accept?
When will my credit card be billed?
Is my order taxable?
What items are considered taxable?
Will my transaction be secure?
How long will it take for me to receive my online order?
If I encounter any technical problems while on your website, who can I contact?
I don’t have access to my old email address to receive my login code. How can I update my email address?
Wholesale / Suppliers
Are your products available wholesale?
I am interested in becoming a supplier for your company. Who do I contact?
What are the health benefits of green tea?
Do you get the same benefits of green tea whether served hot Or cold?
Do sweeteners affect the benefits of green tea?
Will ITO EN make a financial or product donation to my organization?